Welcome to Prism and the services we offer. As our client you can expect the following:
1. Respect for your privacy and dignity
2. An explanation of Prism’s confidentiality policy
3. The fastest possible access to services
4. A professional service delivered by experienced and competent staff
4. To be involved with planning and reviewing the services you receive
5. A copy of any action/care plans that are written
6. To be kept informed throughout your involvement with us
7. The chance to make suggestions on how we can improve our services
8. An easy and effective system for you to make comments and raise concerns
So that we can access the best services for our service users, Prism works closely with a number of other service providers and statutory organisations. As a result of this we need to share information about our service users with each other. This sharing of information is strictly governed by both data protection and confidentiality standards.
In addition to you being able to expect the above from Prism you might also like to know what Prism expects from you?
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